Money Back Policy for Zhongfei  

Effective Date: August 1 2025  

At Zhongfei, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes a purchase may not meet your expectations. This Money Back Policy outlines the conditions under which you may request a refund for your order.  

 1. Eligibility for a Refund  

You may be eligible for a refund if:  

- You received a defective or damaged product.  

- The product does not match the description provided on our website.  

- The product was not delivered within the estimated delivery timeframe.  

 2. Refund Request Process  

To request a refund, please follow these steps:  

1. Contact Us: Reach out to our customer service team within 14 days of receiving your order. You can contact us via email at refunds@zhongfei.info or by phone at 233 302 905 649.  

2. Provide Information: Include your order number, a description of the issue, and any supporting documentation (e.g., photos of the product, receipt).  

3. Return the Product: If your refund request is approved, we may ask you to return the product to us in its original condition, packaging, and with all accessories included.  

 3. Refund Processing  

Once we receive your returned product and confirm its condition, we will process your refund using the original payment method. Please allow 5-30 business days for the refund to appear in your account.  

 4. Non-Refundable Items  

Certain items are non-refundable, including:  

- Products that have been opened or used and are not defective.  

- Sale items or promotional items that are marked as non-refundable at the time of purchase.  

 5. Exchanges  

If you wish to exchange a product for a different size or color, please contact our customer service team. Exchanges are subject to product availability and may require you to return the original item.  

 6. Customer Service  

If you have any questions or need assistance with your refund request, please do not hesitate to contact our customer service team:  

Zhongfei Ghana Branch Office:  

136 Akasanoma street  

Adabraka, Accra - Ghana    

Email: legal@zhongfei.shop    

Phone: +233 (0) 302 905 649  

Fax: +233 (0) 302 937 574    

Thank you for choosing Zhongfei! We appreciate your business and are committed to ensuring your satisfaction.